Insurers

Cost reduction is a crucial factor in maintaining competitiveness in a market that provides essential support for customers’ vital products.

Quick device repair

During our partnership with insurers, we’ve identified screen replacement as the most common smartphone repair request. In insurance cases, expediting the repair process or offering like-for-like replacements to end users is vital for maintaining high customer satisfaction and increasing contract retention rates.

High standard processes

Choosing a partner with multiple OEM accreditations ensures a certified and guaranteed quality of repair. With access to a stock of genuine manufacturer parts and components, we can deliver fast and efficient service. Accurate diagnostics and assessment are essential for expediting the repair process through the appropriate channels.

When repairs are not feasible, our capability to access or create Grade A refurbished stock provides a quick and cost-effective solution, reducing the average claim cost. The perception of refurbished devices is evolving, and advancements in technology allow us to professionally refurbish, upgrade, and cosmetically enhance secondary devices, offering high-quality like-for-like replacements.Managing and exceeding customer expectations relies on a strong communication chain, providing visibility and timely updates on the status of customer claims. We prioritize clear and transparent communication to enhance the overall customer experience.